What is CRO?

CRO, or Conversion Rate Optimization, is an essential part of digital marketing that focuses on improving the effectiveness of websites by increasing conversion rates. In a world where competition for customers is intense and advertising prices across platforms have risen, CRO plays a crucial role in ensuring that visitors turn into paying customers.

If it is a webshop, this is typically sales in the shop, while on a B2B site it is about getting more inquiries (filled out forms, phone calls, etc.)

What is conversion optimization?

Conversion Rate Optimization (CRO) refers to the process of improving a website or landing page to increase the number of visitors who take the desired action, such as purchasing a product, contacting the company, or signing up for a newsletter. The goal is always to maximize the value of existing traffic without necessarily spending more money on advertising to get more users to the website.

Why is CRO important?

There are many benefits to CRO/conversion optimization. Firstly, it can significantly increase a company’s revenue without spending its budget on paid advertising. At the same time, you will get more value from your current traffic, which you get from organic channels (search engines and social platforms).

By understanding and improving user behavior, businesses can improve the user experience, leading to more leads or sales. In addition, an effective CRO strategy contributes to a higher ROI on current marketing budgets by better utilizing existing traffic.

How does CRO work?

Conversion optimization involves several steps:

1. User Behavior Analysis: Collecting and analyzing data about how users interact with the website. This is typically done through a larger CRO audit that analyzes various aspects of user behavior. This includes both quantitative data as well as heatmaps, scroll reports, and user recordings.

2. Hypothesis development and A/B testing: Developing hypotheses about how changes can improve conversions, and then developing and testing these hypotheses through A/B testing.

3. Implementation of changes: If the results from the tests are positive, the changes will be implemented on the current website.

Important Elements of CRO

• Usability and design: An intuitive and user-friendly website increases the chance of conversions.

• Content optimization: Quality content that addresses users’ needs, objections, and questions can improve conversion rates.

• Call-to-Actions (CTAs): Effective and visible calls to action are crucial to guide users towards the final conversion and action that the site wants them to take.

• Landing pages: Optimized landing pages that match user expectations and needs increase the likelihood of conversion.

CRO tools

There are many tools and methods for CRO. Typically, these tools are divided into tools for data collection and tools for performing A/B split testing.

The most used and well-known tools are:

Data collection:

• Google Analytics

• HotJar

• MouseFlow

• Microsoft Clarity

A/B splittest:

• Optimizely

• VWO

*Many have previously known and used Google Optimize for A/B split testing, but it was phased out by Google in September 2023.

Examples of CRO in practice

A good example of CRO in practice is a webshop that implemented a complete new design on their product pages.

By changing the location of their “Add to Cart” button and improving product descriptions, they resulted in a 15% increase in conversions.

Frequently Asked Questions (FAQ)

• How long does it take to see results from CRO? A very important factor in the work with conversion optimization is the amount of data. Typically, you evaluate the results of a test based on the amount of data data (significance levels). The more data you have, the faster you can see results from your work with conversion optimization.

• Can I work with CRO myself? You can easily work with CRO yourself. Tests can be both large/small and very technical and less technical. However, if you need to make major changes, it is recommended to ally yourself with a designer, developer or copywriter/SEO copywriter to implement these tests.

• Does it always make sense to work with CRO? As a general rule, it always makes sense to work with conversion optimization unless your website’s purpose is not to get people to take a specific action (sale or inquiry). However, there will be a balance in how much money or resources you should invest in optimizing your website in relation to getting more traffic.

• What is a high conversion rate? What constitutes a high conversion rate varies from industry to industry. It is important to mention that your company’s ability to generate relevant traffic also has a significant effect on conversion rate.

CRO can be a crucial strategy for companies to succeed with their digital strategy. Especially in industries where competition is high and advertising prices are rising, a high conversion rate can have a major impact on a company’s chance of making money from their advertising and digital presence.